Warranty, Exchanges & Returns
We hope you love your Ale Ardila Studios treasure. If something isn’t quite right, we’re here to help.
Returns
You may request a return within 30 days of delivery. To be eligible, your piece must be unworn, unused, clean, with all original tags attached and in its original packaging.
Please try on your piece with care. We may reduce your refund if it has been used, damaged, or handled beyond what is necessary to inspect it.
Items clearly marked as final sale at the time of purchase cannot be returned. This does not affect your rights if an item is defective, damaged, or incorrect.
How to Request a Return
Email aleardila.studios@gmail.com with your order number and the item you wish to return.
Please contact us before sending anything back. If your return is approved, we’ll provide the return address and shipping instructions. Returns sent without prior approval will not be accepted.
Return Shipping
Shipping to the United States is complimentary, with duties and import charges included in your purchase price.
For returns due to a change of mind or preference, you are responsible for arranging and paying for return shipping to Colombia. We recommend using a tracked service and keeping your shipping receipt.
Exchanges
To request a different size or style, contact us within 30 days of delivery. Exchanges are subject to availability, as our treasures are created in small batches.
Your piece must meet the return conditions above. You are responsible for shipping costs in both directions for exchanges due to size or preference. If you choose a higher-priced piece, you’ll pay the difference.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival. If your piece is damaged, has a quality defect, or is different from what you ordered, email aleardila.studios@gmail.com with your order number and clear photos of the issue.
We provide a 30-day warranty against quality defects from the date of delivery. If your claim is approved, we’ll arrange a repair or replacement and cover the related shipping costs. If we’re unable to approve your claim, we’ll let you know within 15 business days.
This warranty does not limit any rights you may have under applicable law.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund has been approved. Approved refunds will be issued to your original payment method.
Your bank or payment provider may need additional time to process and post the refund.
Orders are charged in Colombian pesos (COP), and refunds are issued in COP. The amount you receive in USD may differ from the original USD equivalent because of exchange rates or fees applied by PayPal or your card issuer.
Contact Us
Ale Ardila Studios
Email: aleardila.studios@gmail.com
WhatsApp: +57 322 712 4167
Support hours: Monday–Saturday, 9:00 a.m.–5:00 p.m. Colombia time.
Business address: Cra. 31 #49-99, Apto 502, Bucaramanga, Santander 680003, Colombia.
Please contact us for return instructions before sending a package to our business address.
This policy does not limit your rights under applicable consumer protection laws.
